Shipping Policy

Frequently asked questions

Q: We are outside of North America and would like to purchase a product. 

A: We ship products Globally from our North American facility by DHL. Please email us the products required with your location and phone number. We will provide transportation costs to your location. 

Q: I received an item that is damaged or missing parts. What can I do?

A: We're sorry to hear that your item arrived broken or incomplete. Please contact us at (647) 879-7837 or email Customer Service (info@studiotitanamerica.com) as soon as possible; we'll begin the claims process with the carrier on your behalf.

Packaging with recyclable materials

Studio Titan respects the environment. When selecting packaging materials, Studio Titan prefers using materials that are recyclable to reduce the environmental impact of its packaging. The column box blue outer plastic material is Polypropylene, abbreviated as PP, is a recyclable thermoplastic polymer widely used in many different products. PP is rugged. PP's resin identification code is 5, and it is recyclable. Product boxes and protection edges are made using corrugated cardboard which can be recycled at depots, in municipal curbside collection programs and through private recyclers. Internal securing foam blocks are made of PE (Polyethylene Foam) – Recyclable. Polyethylene foam products are 100% recyclable. Plastic bags are made of LDPE (Low-Density Polyethylene) – Recyclable plastic (check Local Authority) LDPE can be recycled. However, check with your Local Authority to ensure it is recycled in your area. This is described as a hard flexible plastic. LDPE’s identification code is 4 and it is recyclable. Yellow plastic strapping is made of PET (Polyethylen-terephthalat) – Recyclable. It is fully recyclable and commonly used in logistics.